Google Play Developer account terminated. Please help!
Hey everyone! Recently, we’ve faced a weird issue with our Google Developer account — it got suddenly blocked with the following message:
We completely do not understand what could be a reason for such radical actions! We clearly DO NOT have any associated accounts and the only problem we had before was with monetization SDK and it was resolved! We didn’t have any apps blocked, any warnings — the whole account was just suspended.
We have made appeal providing all the necessary information and documents providing our status and the games in the account but just got some automatic responses stating the same reasons with not even explaining what was violated and what are the associated accounts. It looks like nobody really cares about developers and their problems.
Couple of words about us — we are Lightcore Games — a developer from Cyprus making mainly casual titles. Our team is about 30 people. Last several months we have published a new survival game Epic Raft that was quite a big and ambitious project for us because we haven’t done any open world titles before. Even in beta the game showed good results — we’ve got strong organic growth, we’ve interacted with players, supported them and actively developed the game and fixed bugs in order to provide the best experience. And now we do not even have any possibility to help our players and continue working on our project!
You can find our games here:
https://apps.apple.com/us/developer/lightcore-ltd/id1537416208
We have published 4 titles in total:
Epic Raft,
Idle Fish Clicker,
Idle Race Rider,
Clicking dead.
Our Discord channel:
https://discord.gg/j73gtKRgDD
Here you can find Epic Raft video:
https://youtu.be/spaOzM6M6iE
And screenshots of the games:
Has anyone had the same problem with Google? Do you know what we can do in this situation? To be honest, we do not have any ideas of what else we can do in order to get help.
As a result, 1.5 years of development, big budgets, dedicated work of the entire team, more than 1 million of players, positive feedback, game community, future plans — everything was destroyed with Google algorithm and wasn’t even worth 30 minutes of real person attention, who would try to help understand the situation, since we are sure that the termination decision is not deserved and erroneous.
Dear Purnima Kochikar, we call for your attention at the process of communication with developers in order to not destroy entire companies based on a Google Play robot’s decision. We are ready to assist and cooperate in any ways.
Best regards,
Ekaterina Kochneva
CEO at Lightcore LTD
